Shipping
COUNTRIES WE SHIP TO
United States, Canada, North America
EUROPE
Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Spain, Sweden, Norway, Slovenia, Slovakia, Switzerland, United Kingdom.
OTHER INTERNATIONAL DESTINATIONS
Hong Kong, Australia, Japan, Mexico, Singapore,
South Korea, United Arab Emirates, Taiwan.
For other countries: pls contact us at xxxxx
SHIPPING FEE
SHIPPING is free on orders before shipping fee and after discount of above xxxx USD.
For orders below xxx USD, charges as follows
List out According to countries +
TBC
GENERAL SHIPPING INFORMATION
The “ships by” date for each design is provided on the product page.
Loose diamond purchases ship within 1-4 business days.
VRAI does not deliver on weekends or holidays.
All shipments require a signature upon delivery.
Orders cannot be shipped to a P.O. box.
NORTH AMERICAN SHIPPING INFORMATION
UNITED STATES OF AMERICA
Non-refundable shipping fee added at checkout.
FedEx 2Day service (2 business days): $10 USD plus applicable taxes.
FedEx Overnight service (1 business day): $50 USD plus applicable taxes.
Orders to Puerto Rico and Guam: FedEx International Priority (2-5 business days) with a non-refundable shipping fee. Duties and taxes calculated at checkout.
APO address: Complimentary USPS Priority Mail (1-3 business days).
CANADA
Non-refundable shipping fee added at checkout.
FedEx International Priority (2-5 business days): CA$30 plus applicable taxes based on shipping address province.
EUROPE SHIPPING INFORMATION
EUROPEAN UNION
Non-refundable shipping fee added at checkout.
FedEx International Priority (2-5 business days): €25
Denmark: DKK 190 via FedEx International Priority (2-5 business days)
Sweden: SEK 290 via FedEx International Priority (2-5 business days)
Product prices are already inclusive of the applicable statutory value added tax (VAT) rate and duties. There are no additional charges upon delivery.
UNITED KINGDOM
Non-refundable shipping fee added at checkout.
FedEx International Priority (2-5 business days): £20
Product prices are already inclusive of the applicable statutory value added tax (VAT) rate and duties. There are no additional charges upon delivery.
NORWAY AND SWITZERLAND
FedEx International Priority (2-5 business days).
Shipping fees are non-refundable and calculated at checkout.
The customer is the importer of record, which means that taxes and duties are calculated and collected at checkout. There are no additional charges upon delivery.
OTHER INTERNATIONAL DESTINATIONS SHIPPING INFORMATION
AUSTRALIA, JAPAN, MEXICO, SINGAPORE, HONG KONG, SOUTH KOREA, TAIWAN, UNITED ARAB EMIRATES
Shipping fees are non-refundable.
FedEx International Priority (2-5 business days).
Shipping, taxes, and duties are calculated and collected at checkout. There are no additional charges upon delivery.
CHINA AND MACAU SHIPPING INFORMATION
Visit VRAI China to purchase
Import Taxes and duties of each countries varies:
DUTIES & TAXES
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.
Please be aware that we do not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.
Since these fees are not computed nor applied to orders by us, please contact your local customs office to find out more information if you are unsure of the charges.
DELIVERY TIME
Orders are dispatched from our warehouse based in Hong Kong, usually take 14 - 21 business days.
Please note that in some cases the delivery may be slightly delayed due to the holiday seasons or local customs inspections.
REFUSED PACKAGES
Those that are not received due to negligence on the part of the recipient — are refunded once received by our warehouse, less the cost of shipping to and from the destination country, as well as any applicable duties and taxes.
We are not responsible for return shipping if customer enters the wrong shipping address during checkout. Please make sure you include your complete address when entering it in the checkout process. This includes your apartment number and correct postal or zip code. Orders cannot be shipped to a P.O. box and All shipments require a signature upon delivery.