FAQ
FAQ
PURCHASING
Q: How to shop on wonderockjewelry.com?
A: To discover the new arrivals, you can click the "New Arrivals" on our menu bar.
On the menu bar, you can view all product, or you can apply filters on the category or collection.
Go to the MOMENTS page to discover the products worn by our favorite Bloggers.
When you have chosen the pieces you would like to purchase, select your size (if needed) and quantity, and add to cart.
Q: How to create an account?
A: Click the "Log In" on the homepage column, create account with your email address.
Q: If the item you want is out of stock?
A: Reach our representative via live chat, and one of them will assist you shortly.
PRODUCT
Q: What kind of product materials do you use?
A: Our products are made in Italy, with 925 sterling silver and 18K plated Gold Vermeil, it is anti-tarnishing and anti-allergenic.
Sterling silver is an alloy made up of 92.5% pure silver and 7.5% other metals, usually copper or zinc, while sterling silver pieces are stamped with 925 mark their authenticity.
Stones we used usually are zirconia, onyx, tourmaline and mother of pearls. Components vary from one product to another.
Q: Will Forever K jewelry cause allergy?
A: None of our Forever K Jewelry contain nickel or other harmful materials, and our supply chain in Italy is ISO 9001 certified.
Q: Any maintenance tips?
A:
● Exposing your jewelry to air will increase chances of tarnish. Try your best to store your jewelry in closed boxes or closed plastic bags, and not in a way where each product will constantly be rubbing against one another.
● Avoid wearing your jewelry instantly after you have applied lotion or perfume, while chemical in those products can change the color of your jewelry and dull their shine.
● Make sure to take off your jewelry when washing dishes, going for a swim or even heading out for a workout.
● Polish your jewelry with our special silver cloth on a regular basis, that way you will remove any substance from it that could have caused any discoloring.
Q: How long is the lifespan of Forever K jewelry?
A: Our jewels are carefully handcrafted by our experienced teams.
The surface treatment that we used, allow our jewels to be guaranteed for 1 year. However, shocks, abrasive products and inappropriate use can alter the quality of the jewel faster. Within the 1 year warranty, we offer free cleaning service.
PAYMENTS
Q: Which payment methods is accepted?
A: Amex, Visa, Mastercard, Union Pay, Apple Pay, Google Pay, Paypal & Shop Pay are accepted.
Q: Is my payment secure?
A: Our customers' privacy is of the utmost importance to us. All payment information are encrypted for your security.
SHIPPING & DELIVERY
Q: What Shipping method does wonderockjewelry.com use?
A: We are using UPS, FedEx & S.F. Express to deliver orders. Order are delivered from Monday to Friday.
Q: Does Forever K delivers worldwide?
A: WondeRock delivers to most parts of the world, please find the list of locations below where WondeRock does deliver:
Andorra, Australia, Austria, Bangladesh, Belgium, Bhutan, Brunei, Cambodia, Canada, China, Cook Islands, Denmark, Fiji, Finland, France, French Polynesia, Germany, Greece, Guernsey, Hong Kong SAR, India, Indonesia, Italy, Japan, Jersey, Kiribati, Laos, Liechtenstein, Luxembourg, Macao SAR, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, New Caledonia, New Zealand, Norway, Pakistan, Papua New Guinea, Philippines, Poland, Portugal, Samoa, Singapore, Solomon Islands, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan (China), Thailand, Timor-Leste, Tonga, Tuvalu, UAE, United Kingdom, United States, Vanuatu, Vietnam, Wallis & Futuna
Q: What is the estimated delivery time frame?
A: The delivery time frame depends on the product order, normally you will receive your order within 3-14 days.
Q: What is the delivery cost?
A: Free delivery on an order above 1000 HKD worldwide
For order below 1000 HKD, please see below the delivery cost in your local currency:
United States: USD12
Australia: AUD16
Canada: CAD15
France, Germany, Italy, Spain & other countries: EUR9.95
Hong Kong SAR China: HKD90
Japan: JPY1400
Malaysia: MYR 50
Singapore: SGD16
South Korea: KRW 129,000
Switzerland: CHF11
Taiwan (China): NTD300
Thailand: THB 3,390
United Arab Emirates: AED40
United Kingdom: GBP9
Q: How can I track my order?
A: WondeRock will send you an email including the tracking number when your order is dispatched. You can use this number to track your order on the website of DHL (www.dhl.com) or FedEx (www.fedex.com) or S.F.Express (www.sf-express.com)
If you log in online to your Forever K Account, you may also follow your delivery by selecting My Account, and click on My Orders.
RETURNS & EXCHNGES
Q: What is the return policy?
A: Products purchased on wonderockjewelry.com may be exchanged or returned to wonderockjewelry.com, up to 14 days from the date of receipt.
We will accept products unworn, unused and undamaged, and accompanied by the original Forever K packaging.
Q: How to exchange or return a product?
A: We’re confident you’ll love our products once you get them in your hands. And we want you to have that confidence in our products too, even before you try them.
That’s why we offer 14 day hassle free returns.
Please just follow these steps:
Let us know - email us at enquiry@wonderockjewelry.com quoting your order number, reason for the return.
Post the item back within 14 days of purchase, in its original condition (unworn, unwashed, unsoiled, with all tags attached), at your cost.
We’ll check that’s all in order, and we’ll process the refund ASAP (excluding return shipping costs) via your original payment method.
<Return and Exchange address>
Forever K Jewelry Limited
18/F Wing Tuck Commercial Centre
177-183 Wing Lok Street
Sheung Wan, Hong Kong
+852 2541 8111
We can’t offer refunds on sale items, but we are happy to exchange size. This includes items purchased through online specials, sales, and discount codes.
* Please note that Forever K is not responsible for the carrier fees for exchanges and returns. You may use your preferred carrier with tracking services and insurances to secure your package. Forever K will not be responsible for any loss during the transportation.
Q: When will I receive the refund?
A: If you returned your product by mail to wonderockjewelry.com, the refund will be issued within 5 (five) business days after the returned product has been delivered to our warehouse for inspection, via the original method of payment by the customer.
Please note that we can refund only products purchased online. Products purchased in one of our distribution stores cannot be refund.
For any questions, do not hesitate to email us at enquiry@wonderockjewelry.com or contact our customer service online.
SIZE GUIDE
If you don't find your size or have a doubt, don't hesitate to contact us via Live Chat.
Ring Conversion Chart
Necklace Size Conversion Chart
Most of our necklaces have an adjustable length,
between 38 cm and 80 cm.
Bracelet Size Conversion Chart
Most of our bracelets have an adjustable length,
between 16 cm and 20 cm.
WARRANTY & REPAIR
Q: What is Forever K warranty?
A: We guarantee our products 1-year international warranty on every product except accessories. Customers with valid proof of purchase could enjoy our complimentary cleaning and repair services however the warranty will not cover any mistreatments of the products for example; but are not limited to, surface scratches, color fading under normal wear and tear, missing components or any damages resulting from misuse and hence a small repair fee will be occurred.
Q: What happens if my 1-year warranty has expired?
A: If your product is not under warranty anymore, we still offer repair services for 150 HKD. The out-of-warranty repairs include the repair, the verification of the stones setting, the weld control, the polishing, the surface treatment that will restore your products to its original appearance, as well as a new 6-month warranty.
CONTACT US
Q: How to contact us?
A: Enquiries about WondeRock website and online purchases.
To reach one of our Representatives, you can send an email to enquiry@wonderock.com
LIVE CHAT
Chat with one of our Representatives
ENQUIRIES ABOUT COLLABORATIONS
For collaborations, please send an email to
xxxxxxx
ENQUIRIES ABOUT JOB OPPORTUNITIES
If you would like to join Forever K, please contact us at xxxxxxxx
Do you know?
What Is Lab-Grown Diamond?
Lab-grown diamonds, sometimes called synthetic or cultured diamonds, are beautiful gems created in a laboratory using advanced technology. They are made to replicate the natural processes that form diamonds deep within the Earth. Here’s what you need to know about them:
How Are They Made?
There are two main ways to create lab-grown diamonds:
High Pressure High Temperature (HPHT):
This method mimics nature by using high pressure and extreme heat to turn carbon into a diamond. A tiny diamond seed is placed in carbon, and over time, it grows into a larger diamond.
Chemical Vapor Deposition (CVD):
In this process, a carbon-rich gas is heated to create plasma, allowing carbon atoms to settle and form a diamond. This method gives more control over the diamond's quality.
What Makes Them Special?
Same Quality as Natural Diamonds: Lab-grown diamonds have the same sparkle and quality as natural diamonds because they are made of the same material—carbon.
Ethical and Eco-Friendly: Many people choose lab-grown diamonds because they are a more ethical option. Their production avoids the environmental issues and human rights concerns often associated with diamond mining.
Price and Value
More Affordable: Lab-grown diamonds usually cost 20% to 40% less than natural diamonds, making them a budget-friendly choice without sacrificing quality.
Resale Considerations: While they are gaining popularity, lab-grown diamonds may not hold their value as well as natural diamonds when it comes to resale.
In Summary
Lab-grown diamonds are a fantastic modern alternative to natural diamonds. They offer beauty, ethical sourcing, and affordability, making them a great choice for anyone looking for the perfect gem!
Lab Grown vs Natural diamond?
1. Ethical Choice
Lab-grown diamonds are made in a lab, so you don’t have to worry about the ethical issues tied to mining. You can wear your diamond with pride, knowing it was created responsibly!
2. Eco-Friendly
Making lab-grown diamonds usually has a smaller impact on the environment compared to traditional mining. It’s a choice that helps the planet!
3. Budget-Friendly
You can save 20% to 40% when you choose a lab-grown diamond. This means you might be able to get a bigger or better-quality diamond without breaking the bank!
4. Stunning Quality
Lab-grown diamonds sparkle just like natural ones! They have the same beauty and brilliance, and they’re often indistinguishable from their natural counterparts.
5. More Choices
With lab-grown diamonds, you have a wider variety of colors and sizes to choose from. It’s easier to find a diamond that perfectly matches your style and personality!
6. Transparent Journey
When you buy a lab-grown diamond, you often get to know where and how it was made, giving you peace of mind about your purchase.
MOST important reason:
WondeRock ladies deserves to own beautiful things!!!!!!
Lab-grown diamonds are a wonderful choice for anyone looking for a beautiful, ethical, and affordable option. Whether it’s for an engagement ring, a special gift, or just a treat for yourself, these diamonds are a fantastic way to shine bright while staying true to your values!
How to Choose a Lab-Grown Diamond?
Choosing a lab-grown diamond is super exciting! Here’s a simple guide to help you find the perfect one:
1. Know the 4Cs
These are the key factors that determine a diamond’s quality:
Carat: This is how much the diamond weighs. Bigger usually means pricier, but think about what size feels right for you!
Cut: This affects how sparkly the diamond is. A well-cut diamond shines beautifully, so look for one that catches your eye.
Color: Lab-grown diamonds can range from colorless to shades of yellow or brown. The more colorless, the more valuable—though fancy colors can be stunning too!
Clarity: This tells you how many tiny flaws (if any) are in the diamond. Higher clarity means fewer flaws, but many are hard to see without a magnifying glass.
2. Set Your Budget
Decide how much you want to spend. Since lab-grown diamonds are often more affordable, you might get a bigger or better-quality stone than you think!
3. Pick a Shape
Diamonds come in all sorts of shapes—round, princess, oval, and more! Think about which shape you or your partner loves the most.
4. Find a Trustworthy Retailer
Look for a retailer that specializes in lab-grown diamonds. Check reviews and make sure they offer certification for their stones, like IGI or GIA.
5. Ask About the Diamond’s Origin
Don’t hesitate to ask where the diamond comes from and how it was made. A good retailer will be happy to share that info!
6. Consider Custom Options
Some places let you customize your diamond! If you want something unique, this could be a fun way to create a special piece.
7. Get Certification
Make sure your diamond comes with a certification from a reputable lab like IGI or GIA. This gives you peace of mind that you’re getting a quality product.
8. Take Your Time
Don’t rush! Enjoy the process of looking around, comparing options, and asking questions. It’s all part of finding the perfect diamond.
Conclusion
Finding a lab-grown diamond should be a joyful experience! With these tips, you’ll be ready to make a great choice that fits your style and values. Happy diamond hunting!
What is IGI certificate?
Inset the IGI certificate visual with explanation.
An IGI certificate, or International Gemological Institute certificate, is a document that provides an official assessment of a diamond's quality and characteristics. Here’s what you need to know:
What is IGI?
Reputable Organization: IGI is one of the leading gemological labs in the world, known for its expertise in grading diamonds and gemstones.
Trusted Certification: An IGI certificate is recognized globally, giving buyers confidence in the quality of their diamond.
What Does the Certificate Include?
4Cs Grading: The certificate details the diamond's Carat weight, Cut, Color, and Clarity—key factors that determine its value.
Detailed Description: It includes specific information about the diamond, such as measurements, shape, and any unique characteristics.
Laser Inscription: Many IGI certificates also include a unique identification number that can be laser-inscribed on the diamond, linking it directly to the certificate.
Why is it Important?
Peace of Mind: An IGI certificate assures you that your diamond has been independently evaluated by professionals.
Value Assurance: It helps you understand the value of your diamond, making it easier to compare with other stones.
Resale Potential: If you ever decide to sell your diamond, an IGI certificate can enhance its resale value by providing credible proof of its quality.
Conclusion
An IGI certificate is a valuable tool for anyone purchasing a diamond. It ensures that you’re making an informed decision and that your diamond’s quality is backed by a respected authority in gemology.